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File a claim

TO FILE A CLAIM, CALL US AT (833) 372-7526

YOU MUST CALL US FIRST; NO REPAIR COSTS WILL BE PAID WITHOUT PRIOR AUTHORIZATION FROM AUTTO!

1. Contact us for assistance with locating a licensed repair facility‭; ‬or‭, ‬if you are within 50‭ ‬miles of the selling dealership and‭ ‬they have a repair facility‭, ‬deliver the vehicle to them‭. ‬If we are not reachable‭ (‬e.g‭. ‬you experience a breakdown outside normal business hours‭), ‬then take the vehicle to any licensed repair facility‭. ‬However‭, ‬authorization from us must be received before any repairs are performed‭. ‬If circumstances require you to take the vehicle to a licensed repair facility prior to your communication with us‭, ‬have them contact us toll-free at‭ (‬833‭) ‬372-7526‭ ‬before servicing your vehicle‭. ‬

2. Provide the repair facility a copy of your service contract‭, ‬and have them call us toll-free at‭ (‬833‭) ‬372-7526‭ ‬prior to servicing your vehicle‭. ‬Remember‭, ‬no repair costs will be paid without prior authorization from us‭.‬  We will review the repair order given to us by the repair facility and call you to review your coverage‭. ‬Our industry-leading average claim time is less than two hours‭. ‬However‭, ‬claims related to powertrain issues might incur a longer claim time‭. ‬Once we have received your approval‭, ‬we will contact the repair facility and provide them with an authorization number‭.‬

3. In some circumstances‭, ‬your claim may require us to inspect your vehicle to gather necessary information‭.‬

4. Once the claim has been authorized by us‭, ‬you are responsible for payment of the deductible‭ (‬listed on the first page of your contract‭) ‬and for any items not covered by your service contract‭.

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