TO FILE A CLAIM, CALL US AT (833) 372-7526
YOU MUST CALL US FIRST; NO REPAIR COSTS WILL BE PAID WITHOUT PRIOR AUTHORIZATION FROM AUTTO!
1. Contact us for assistance with locating a licensed repair facility; or, if you are within 50 miles of the selling dealership and they have a repair facility, deliver the vehicle to them. If we are not reachable (e.g. you experience a breakdown outside normal business hours), then take the vehicle to any licensed repair facility. However, authorization from us must be received before any repairs are performed. If circumstances require you to take the vehicle to a licensed repair facility prior to your communication with us, have them contact us toll-free at (833) 372-7526 before servicing your vehicle.
2. Provide the repair facility a copy of your service contract, and have them call us toll-free at (833) 372-7526 prior to servicing your vehicle. Remember, no repair costs will be paid without prior authorization from us. We will review the repair order given to us by the repair facility and call you to review your coverage. Our industry-leading average claim time is less than two hours. However, claims related to powertrain issues might incur a longer claim time. Once we have received your approval, we will contact the repair facility and provide them with an authorization number.
3. In some circumstances, your claim may require us to inspect your vehicle to gather necessary information.
4. Once the claim has been authorized by us, you are responsible for payment of the deductible (listed on the first page of your contract) and for any items not covered by your service contract.